FAQs:
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What is AIW Online? AIW Online is an online store that offers a wide range of workwear and safety gear for different industries.
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How do I place an order? You can place an order on our website by adding the products to your cart and following the checkout process. You can also contact our customer service team at sales@aiwonline.com.au if you need assistance with your order.
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What payment methods do you accept? We accept various payment methods, including credit cards (Visa, Mastercard, and American Express), PayPal, and Afterpay.
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Do you offer free shipping? We offer free shipping for orders over $100 within Australia.
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What is your returns policy? We have a 14-day returns policy for items that are unused and in their original packaging. Custom printed or embroidered items are not eligible for returns or exchanges unless they are defective or incorrect. For more details, please refer to our Returns Policy.
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How long does shipping take? Shipping times vary depending on your location and the shipping method you choose. Standard shipping typically takes 1-5 days, while expedited shipping can take 1 day depending on your location. Please refer to our Shipping Policy for more information.
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Do you offer international shipping? Yes, we offer international shipping to select countries. Please note that international orders may be subject to customs fees, taxes, or other charges imposed by the destination country. These charges are the responsibility of the customer and are not included in our shipping charges.
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How do I track my order? Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to track your package online and stay updated on its delivery status.
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Can I cancel or modify my order? If you need to cancel or modify your order, please contact our customer service team at sales@aiwonline.com.au as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, it cannot be canceled or modified.
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Do you have a physical store? No, we are an online store only. However, we offer fast and reliable shipping options to ensure that your order arrives on time and in perfect condition.